Support and contact
How to reach ADO Pilot support — the public /support form for prospects and in-portal Support page for customers — and which email aliases handle specific lanes.
Last updated
There are two ways to reach the ADO Pilot support team: the public support form at app.adopilot.dev/support (no login required) and the Support page inside your dashboard.
Public support form
The form at app.adopilot.dev/support is open to anyone — customers, prospects, or anyone evaluating ADO Pilot. No account is required.
What the form collects:
- Your name and email address
- A subject line and category (Question, Bug / something broken, Billing, Feature request, or Other)
- A description of your request
The form is protected by Cloudflare Turnstile, a bot-detection widget that processes your IP address and browser characteristics to confirm you are a person, not an automated script. Once submitted, your request is routed to the ADO Pilot support team as a ticket in our support system. You won't receive an automatic confirmation email; the support team will reply to the address you provided.
Privacy: Submitting the form is governed by the ADO Pilot Privacy Policy. Your name, email, request content, IP address, and browser information may be stored and used to respond to your inquiry.
In-portal Support page
Signed-in customers can submit requests directly from the Support page in the dashboard. The form shows your account email as the reply address so you don't have to type it in, and displays a history of your organization's support requests — including tickets filed by your teammates — so you can track them. Each submission creates a ticket in the support system, and our support team will reply by email to your account address.
To open the Support page: sign in to app.adopilot.dev and choose Support in the sidebar.
Response time
Both channels reach the same support team. We respond during business hours. There is no published SLA for standard-tier accounts. Enterprise agreements may include a contracted response time; consult your agreement for details.
Other contact channels
For requests outside the scope of the support form, use the dedicated channel:
- Privacy, GDPR data-subject requests, legal inquiries, and procurement — the relevant email aliases are listed on Legal documents.