Trial and conversion

When you sign up, ADO Pilot gives you a free trial with a small allocation of review credits (RCs) so you can try the product without a card on file. When the trial RCs run out or the trial period expires, you add a payment method and pick a plan to keep reviewing.

Your free trial

• Free RCs. Your trial includes 20 review credits. No card on file is required to start.
• 14-day limit. The trial expires after 14 calendar days or when you exhaust the included RCs — whichever comes first.
• Configuration. All org, project, and repo settings you make during the trial are saved and survive the conversion to a paid plan.

When your trial RCs run out

When you consume the last trial RC, ADO Pilot blocks new reviews and posts a status check on the affected PR. The block is the same hard-block behavior described in Overage behavior: no RC is consumed by the rejected review, and your data and configuration are untouched.

You can add a payment method any time before the trial ends without losing your trial setup — there's no separate grace period beyond the 14-day trial window itself. If no payment method is added by the end of the trial, the Stripe subscription is cancelled — your ADO org configuration and review history in ADO Pilot are retained, but you would need to re-subscribe to start reviewing again.

Converting to a paid plan

To convert:

Step 1 — Add a payment method

On the Billing page, click Add payment method. You are redirected to Stripe to enter card details and a billing address. This saves your card for the charge at trial end — it doesn't start the paid plan by itself.

Step 2 — Confirm your plan

Review the plan comparison on the Billing page and confirm you're on the right plan — Starter, Team, or Business. See Plan tiers for the differences. Enterprise is a custom, contract-negotiated plan and isn't part of this self-service picker — contact sales to move to it.

Step 3 — Convert to paid

Your trial converts to paid automatically when Stripe charges your saved card at the end of the 14-day trial. To start the paid plan — and unlock its full RC allocation — sooner, click Upgrade now — end trial early on the Billing page.

Step 4 — Continue reviewing

Reviews resume on the new plan's included RC allocation once the trial converts to paid, whether that happens automatically at trial end or right away via Upgrade now — end trial early. Trial RC usage carries over into your first paid period; if you upgrade to a higher plan tier at the same time, your usage counter resets and you start with a full fresh allocation.

The first invoice charges the full amount of your first billing period, dated at trial end (or immediately, if you convert early). Your billing anchor is set to that date, and subsequent invoices land on it. See Billing periods.

What carries over from the trial

Everything except the trial RC balance carries over:

• Your service hook subscription in Azure DevOps stays installed.
• Org, project, and repo configuration you set during the trial — including exclusion patterns and review settings — is preserved.
• Review history from the trial remains visible.

You do not need to reinstall the extension or reconfigure anything to start a paid plan.

Cancelling after converting

Your paid plan starts once the trial converts — automatically at trial end, or right away if you use Upgrade now — end trial early. If you change your mind after converting, follow Changing your plan: you can cancel at period end to use up the period you paid for, or cancel immediately to stop further charges. Refund eligibility for the partial period depends on Stripe's standard policy and your region.