There are two ways to reach the ADO Pilot support team: the public support form at [app.adopilot.dev/support](https://app.adopilot.dev/support) (no login required) and the **Support** page inside your dashboard.

## Public support form

The form at [app.adopilot.dev/support](https://app.adopilot.dev/support) is open to anyone — customers, prospects, or anyone evaluating ADO Pilot. No account is required.

**What the form collects:**

- Your name and email address
- A subject line and category (Question, Bug / something broken, Billing, Feature request, or Other)
- A description of your request

The form is protected by Cloudflare Turnstile, a bot-detection widget that processes your IP address and browser characteristics to confirm you are a person, not an automated script. Once submitted, your request is routed to the ADO Pilot support team as a ticket in our support system. You won't receive an automatic confirmation email; the support team will reply to the address you provided.

**Privacy:** Submitting the form is governed by the [ADO Pilot Privacy Policy](https://adopilot.dev/privacy). Your name, email, request content, IP address, and browser information may be stored and used to respond to your inquiry.

## In-portal Support page

Signed-in customers can submit requests directly from the **Support** page in the dashboard. The form shows your account email as the reply address so you don't have to type it in, and displays a history of your organization's support requests — including tickets filed by your teammates — so you can track them. Each submission creates a ticket in the support system, and our support team will reply by email to your account address.

To open the Support page: sign in to [app.adopilot.dev](https://app.adopilot.dev) and choose **Support** in the sidebar.

## Response time

Both channels reach the same support team. We respond during business hours. There is no published SLA for standard-tier accounts. Enterprise agreements may include a contracted response time; consult your agreement for details.

## Other contact channels

For requests outside the scope of the support form, use the dedicated channel:

- **Privacy, GDPR data-subject requests, legal inquiries, and procurement** — the relevant email aliases are listed on [Legal documents](legal.md).